Forklift training FAQ
Straight answers to the questions businesses in Derby and Derbyshire ask us most.
Questions and answers
Do you offer forklift training for individuals?
Unfortunately not. Forklift Agency only provides on-site training at company premises where forklift trucks are available. If you are an individual, our Forklift Training Centres website lists training centres by region, or search "forklift training centres" on Yell.
Where does the training take place?
At your premises, on your trucks, in your working environment. We do not run a training centre. Our instructors bring everything else — laptop or tablet for the safety videos, cones, test paperwork and certificates.
Which accreditations do your instructors hold?
Our instructors are registered with RTITB, AITT or ITSSAR, the accrediting bodies whose certificates are recognised by the HSE under the Approved Code of Practice L117. Each instructor carries their own public liability insurance and has been vetted by us.
How long does forklift training take?
A novice counterbalance course for three people takes three days. Reach trucks, VNA and telehandlers take longer. Refresher and conversion courses are usually one day. We will confirm the duration when we quote.
How many people can you train at once?
Up to three novices per instructor on one truck is the accredited-body limit. For refresher courses we can test more candidates in a day. If you have a large group we can send more than one instructor.
Do you charge extra for evenings, nights or weekends?
No. Our instructors fit into your shift pattern, including early mornings and nights, at no extra cost, subject to availability.
When will we receive the certificates?
Certificates are usually posted within 14 days of training if you have a credit account with us, or within 28 days of payment being received by other methods.
Can we open a credit account?
Yes. Credit accounts are available to businesses and are subject to a credit assessment and references. The first job must always be paid upfront.
Does a forklift certificate expire?
A certificate of basic training does not have a legal expiry date, but the HSE recommends refresher training every three to five years, or sooner after an incident, a long gap in driving or a change of truck.
What does the truck need before training?
It must be in a safe working condition with a current Thorough Examination (LOLER) report, and we need a safe area to work in. If you are short of a truck, we can suggest local hire companies.
Which areas do you cover?
All of Derby and Derbyshire from our Derby unit, plus the rest of the UK through Forklift Agency. We have a dedicated site for Nottingham.
Are you VAT registered?
Yes. Forklift Agency Limited is VAT registered and all quotes are given excluding VAT unless stated.
Need operators certificated in Derby or Derbyshire?